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Warranty and Return Policy


We warrant that the products sold in our website are 100% brand new and free from defects in material and workmanship - We never sell used or refurbished batteries.
  1. Unless otherwise specified, we warrant our products for 1 year from the date of original purchase under normal, non-commercial use. The warranty period is a year from the date of original purchase. A replacement item, if sent, does not restart, or in any way extend, the warranty period.
  2. This warranty does not extend to devices, such as computers or cameras that are powered by our battery packs. We shall not be held responsible for the improper use of our product(s).
  3. Our website and the materials herein are provided on an "as is" basis. We make no representations or warranties of any kind, express or implied, as to the operation of the website, the information, content, materials or products, included on this site. To the full extent permissible by applicable law, we disclaim all warranties, expressed or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. We will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental punitive and consequential damages.
  4. All information contained on this web site, including information relating to products, is for informational purposes only. It is often presented in summary or aggregate form. While we uses reasonable efforts to include accurate and up to date information in the Site, we make no warranties or representations as to its accuracy. Information on this web site may also contain typographical errors. We assumes no liability or responsibility for any errors or omissions in the content of the Site. You should carefully read all information provided by the manufacturers of the products on or in the product packaging and labels before using any product purchased on our web site.
  5. We accepts returns on merchandise within 30 days from the purchase date. Original shipping charges are not refunded on returned items unless there was an error on our part. Customers are responsible for all shipping charges back to us on returned items. Returns within 30 days from purchase date can be for repair, exchange, refund at our discretion. After thirty (30) days and up to one (1) year of purchase, we will, subject to inspection, repair the defective battery pack or replace it with a new or reconditioned unit.
  6. All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request through order@au-batteries-chargers.com. Items returned without RMA# will delay the process or be ignored.
  7. If expedited services are used for original delivery, we will procure the desired service from UPS on your behalf. In the event of a refund, the shipping fee is not refundable under any circumstances except if the order is cancelled before shipping.
  8. Please ensure that returned items are the ones that you purchased from us. We are not responsible for any item sent to us that is not our product.
  9. For battery pack or battery related products, cell capacity depletion over time under regular use is normal, and is not an indication of defect. A battery pack that retains eighty percent (80%) of its original capacity after twelve months is considered normal. For battery pack or battery related products, warranty is void if the battery pack has been improperly charged, installed or misused in any way, or if the label and/or bar coded warranty label has been removed or tampered with.
  10. DEFECTIVE returns can be returned to us within 30 days from the purchase date, at our discretion for: refund, replacement, exchange or repair. NON-DEFECTIVE returns can be accepted by us within 30 days from the purchase date, at our discretion for: partial refund, exchange. All NON-DEFECTIVE returns are subject to a 15 percent restocking fee.

General Return Policy
It is our goal to provide our customer with 100% satisfaction. If, for any reason, you are not satisfied with our product(s), please contact us immediately. We will try our best to solve your problem. If you return the product(s) to us within 30 days, we will refund you the full product price (original shipping and handling charges will not be refunded unless it is proved that the return is a result of our error). Prior to returning our products, email us for a RMA and complete the instructions on how to ship the product(s) back to us. Please see "RMA procedures" below. Where applicable, all requests for warranty returns must be accompanied by a proof of purchase.

Return Merchandise Authorization (RMA) Procedures

  1. Obtain a Return Merchandise Authorization (RMA) number: All returns must have a RMA for processing. Please e-mail us at order@au-batteries-chargers.com to obtain approval as well as the RMA. RMA are only valid for thirty (30) days (postmarked by or carrier posted by the 30th day).
  2. Include RMA on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Packages without a RMA will not be accepted.
  3. Shipped within thirty (30) days: Products must be returned within thirty (30) days after the issuance of the RMA. Packages received after the 30th day will not be accepted and will be returned to the customer.
  4. Repack in original packaging: Enclosed everything originally received, including all manuals and related materials. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We strongly recommend you use a carrier that can provide you with proof of delivery for your protection. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products which you purchased from us must be returned 100% complete, including all components, original boxes and packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer.
  5. In returning products to us, customer must pay the return freight. Return packages by C.O.D will not be accepted.


    It is the responsibility of the customer to pay for the return freight, and to take reasonable care to protect against damages in freight, if they want to return the product for any reason.

 

Any Battery or accessory you purchase from our website is guaranteed:

  • 100% brand new and original manufacturer compatible.
  • Full 1 year warranty.
  • All batteries are made with the high quality cells.
  • A competitive price is our principle.
  • Replacement battery that is as good or often better than the originals.
  • Shopping with us is 100% secure guaranteed!
  • Payment via Paypal is very safe. You do not need to worry about your money going away without receiving the products you purchase at our website.

 

Disclaimer:
The use of registered trademarks or trade names on our website is for the sole purpose of describing the scope of applicability and compatibility of our products. We are not in any way affiliated with, authorized by, licensed by the original brand manufacturers. The products offered for sale on our website are not original brand products, but they are manufactured to meet the published technical specifications of the original equipment manufacturers, and are warranted for one year against defects.

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